The new on-line enquiry desk “tick sheet” has now been loaded on to the 3rd floor enquiry desk PC (thanks, Dave Masterson!). It is easy to use – every time you log on to the 3rd floor desk PC, a new desktop icon will be present which you simply double click on to open up the program. It stays open on the desktop until you log out again! whenever you have a query, simply click on the appropriate category, and it records it automatically. The program does not “minimize” completely, but does reduce in size.
Each “click” is recorded within the appropriate category on the Excel spreadsheet which sits behind the program, and from that we can get totals of each category, the time it was recorded, even who logged it!
It has been suggested that we start using the new facility from Monday 27 October, though if you have already started, it”s not a problem!